I found myself sending multiple e-mails asking the same questions when I help troubleshoot e-mail issues. I find that 90-95% of e-mail issues are user error. I may expand on each of these at a later date. For now, here’s a quick list of things that help diagnose user related problems.

 

 

 

• Is your internet working?
• Is everyone is having problems, or just 1 person?
• List of e-mail addresses having issue?
• Is there a message? (I.E. Bounce back message that you receive when mail doesn’t go through? Please fwd. )
• Are you trying to send file attachments?
• What e-mail client is he using, and version (Outlook, Webmail, thunderbird etc )
• When did the problem stat occurring?
• Is a SPAM filter is filtering some of the mail out?
• Who is your ISP?